Privacy policy
# Privacy Policy
**Last Updated: September 27, 2026**
**Zenvarel™ is owned and operated by Hangzhou Xingsuo Technology Co., Ltd.**
**Legal Company Name:** Hangzhou Xingsuo Technology Co., Ltd.
**Business Address:** Room B433, Room 210, Building 8, Xixi Bafang City, Wuchang Subdistrict, Yuhang District, Hangzhou, Zhejiang Province, China
**Customer Support Email:** [service@zenvarel.com](mailto:service@zenvarel.com)
**Phone:** +86 18057113927
**Customer Support Hours:** Monday – Friday, 9:00 AM – 6:00 PM
At Zenvarel™, we value transparency and take the handling of personal information seriously.
This Privacy Policy explains what information may be collected when you visit our website, place an order, contact customer service, interact with our marketing, or otherwise use our online services.
It also explains how that information may be used, shared, and protected.
By using the Zenvarel™ website, you acknowledge the practices described in this Privacy Policy.
## 1. Information We May Collect
The information we collect depends on how you interact with Zenvarel™.
### Information You Provide Directly
When you place an order, create an account, contact us, subscribe to communications, or use certain website features, we may collect information such as:
* Full name
* Email address
* Telephone number
* Shipping address
* Billing address
* Order information
* Account information
* Customer service communications
* Product preferences or inquiry details
* Information you voluntarily provide when contacting us
If you contact us regarding a damaged, defective, incorrect, or missing product, we may also receive photographs, videos, or other information you provide to help us review the issue.
## 2. Payment Information
When you place an order, payment information is processed through authorized third-party payment providers or payment gateways.
Depending on the payment method selected, these providers may process information such as:
* Payment card information
* Billing information
* Transaction information
* Payment authorization details
**Zenvarel™ does not directly store complete credit or debit card numbers on our website.**
Payment providers handle sensitive payment information according to their own security and privacy practices.
Please refer to our Payment Information page for additional details.
## 3. Information Collected Automatically
When you browse or interact with our website, certain technical information may be collected automatically.
This may include:
* IP address
* Browser type
* Device type
* Operating system
* Approximate location derived from technical information
* Pages viewed
* Referring pages or websites
* Time spent on the website
* Website interactions
* Shopping cart activity
* Cookie identifiers
* Similar device or browser identifiers
This information may be collected through cookies, pixels, analytics tools, log files, and similar technologies.
## 4. How We Use Personal Information
We may use personal information for purposes including:
### Order Processing
To:
* Process purchases
* Confirm transactions
* Prepare orders
* Coordinate fulfillment
* Arrange shipping
* Provide tracking information
* Handle returns and refunds
### Customer Support
To:
* Respond to questions
* Locate orders
* Investigate delivery issues
* Process return requests
* Review damaged or incorrect items
* Provide after-sales support
### Website Operations
To:
* Maintain website functionality
* Remember shopping cart contents
* Improve navigation
* Understand website performance
* Identify technical problems
### Security and Fraud Prevention
To:
* Detect suspicious transactions
* Reduce unauthorized activity
* Protect customer accounts
* Protect our website and business
* Support payment security procedures
### Marketing and Communications
Where permitted, we may use contact information to send:
* Product updates
* Promotional communications
* Special offers
* Brand news
* Other marketing messages
You may unsubscribe from promotional email communications using the unsubscribe option provided in the applicable message.
Transactional communications relating to an order may still be sent when necessary.
## 5. Cookies and Similar Technologies
Zenvarel™ uses cookies and similar technologies to support website functionality and understand how visitors interact with our services.
Cookies are small data files that may be stored on your browser or device.
Depending on the technology and your available choices, cookies may be used for:
### Essential Website Functions
These technologies support services such as:
* Shopping cart functionality
* Checkout
* Login or account functions
* Website security
* Session management
### Analytics and Performance
Analytics technologies may help us understand:
* Which pages visitors use
* How customers navigate the website
* Website performance
* General usage patterns
This information can help us improve the shopping experience.
### Advertising and Marketing
Advertising technologies may be used to:
* Measure advertising performance
* Understand interactions with advertisements
* Deliver more relevant marketing
* Limit repeated advertisements
* Attribute conversions to advertising campaigns
## 6. Cookie Controls
Depending on your browser, device, jurisdiction, and website settings, you may have options to control certain cookies or similar technologies.
You may be able to:
* Block cookies
* Delete stored cookies
* Restrict certain tracking technologies
* Adjust browser privacy settings
Disabling certain cookies may affect website functionality.
For example, shopping cart, login, checkout, or personalization features may not function as intended when essential cookies are blocked.
Because the Zenvarel™ store may use Shopify technology, Shopify may also use cookies and similar technologies when providing its commerce services.
## 7. Third-Party Service Providers
We may share information with service providers when reasonably necessary to operate our website and fulfill customer transactions.
These may include providers that assist with:
* Website hosting
* E-commerce technology
* Payment processing
* Order fulfillment
* Shipping and logistics
* Customer service
* Analytics
* Fraud prevention
* Advertising
* Email communications
These providers may process personal information only to the extent necessary for the services they perform or as otherwise permitted under their own applicable terms and privacy policies.
## 8. Shopify
Our online store may be hosted or supported by **Shopify**.
Shopify may process information relating to:
* Website access
* Checkout activity
* Orders
* Transactions
* Device activity
* Store interactions
in order to provide its commerce platform and related services.
Information you submit through the store may therefore be processed by Shopify and other authorized service providers supporting the transaction.
## 9. Advertising and Analytics Partners
Zenvarel™ may use third-party advertising, measurement, analytics, or marketing platforms.
These may include services provided by companies such as:
* Meta, including Facebook and Instagram
* Google
* AppLovin / Axon
These providers may use technologies such as:
* Cookies
* Pixels
* Device identifiers
* Similar tracking technologies
to measure advertising performance, understand website interactions, and support advertising services.
Information collected through these technologies is also subject to the applicable third party's privacy practices.
## 10. Targeted Advertising and Marketing Choices
Some advertising technologies may use information about interactions with websites or advertisements to provide more relevant advertising.
Depending on your location and the controls available on our website, browser, or device, you may be able to limit certain advertising or marketing technologies.
You may also adjust advertising preferences directly through relevant third-party advertising platforms where available.
Zenvarel™ will honor applicable privacy choices where required by law and technically supported by the systems we use.
## 11. Personal Information We Do Not Sell in the Ordinary Sense
Zenvarel™ does not sell customer names, payment details, shipping addresses, or similar personal information to data brokers in exchange for money as part of our ordinary business operations.
However, certain privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” broadly enough to include some advertising or analytics activities involving cookies or other identifiers.
Where applicable law provides a right to opt out of such activities, we will provide or support applicable privacy choices where required.
## 12. Third-Party Links
Our website may contain links to websites, platforms, or services operated by third parties.
Examples may include:
* Payment providers
* Social media platforms
* Shipping carriers
* Advertising platforms
* Other external services
Once you leave the Zenvarel™ website, the privacy practices of the external website or service apply.
We encourage users to review the privacy policies of third-party services before providing personal information directly to them.
## 13. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
Depending on the service involved, these measures may include:
* Secure website connections
* Encrypted transmission
* Access controls
* Payment-provider security systems
* Fraud-detection tools
* Restricted access to customer information
No method of internet transmission or electronic storage can be guaranteed to be completely secure.
For this reason, while we take reasonable precautions, we cannot guarantee absolute security.
## 14. Payment Data Security
Sensitive payment information is handled through authorized payment providers.
Zenvarel™ does not ask customers to send full credit card numbers, card security codes, or online banking passwords through customer service email.
If you receive a suspicious message claiming to represent Zenvarel™ and requesting sensitive payment credentials, please do not provide the information and contact us through:
**[service@zenvarel.com](mailto:service@zenvarel.com)**
## 15. Data Retention
We may retain personal information for as long as reasonably necessary to:
* Complete transactions
* Maintain order records
* Provide customer service
* Process returns or refunds
* Meet accounting or tax obligations
* Resolve disputes
* Prevent fraud
* Comply with legal obligations
Retention periods may vary depending on the type of information and the reason it was collected.
When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled according to applicable requirements.
## 16. Customer Accounts and Information Updates
If your account provides profile-management features, you may be able to update certain information directly through your account.
You may also contact us if you need assistance correcting information associated with an order or customer account.
Email:
**[service@zenvarel.com](mailto:service@zenvarel.com)**
Please note that some transaction records may need to be retained even after information is corrected or an account is closed where required for legitimate business or legal purposes.
## 17. Privacy Rights
Depending on where you live, applicable privacy laws may provide rights regarding personal information.
These rights may include, where applicable:
* Requesting access to certain personal information
* Requesting correction of inaccurate information
* Requesting deletion of certain information
* Requesting information about how data is used
* Opting out of certain marketing communications
* Exercising other rights provided by applicable law
Certain requests may be subject to identity verification or legal exceptions.
To submit a privacy-related request, contact:
**[service@zenvarel.com](mailto:service@zenvarel.com)**
Please include enough information for us to understand and reasonably verify your request.
## 18. California Privacy Information
California residents may have privacy rights under applicable California privacy laws.
Depending on the law and circumstances, these rights may relate to:
* Categories of personal information collected
* Sources of personal information
* Purposes for collecting or using information
* Categories of third parties receiving information
* Access
* Correction
* Deletion
* Certain advertising or sharing choices
We will process applicable privacy requests in accordance with legal requirements.
Customers may contact us at:
**[service@zenvarel.com](mailto:service@zenvarel.com)**
for privacy-related requests.
## 19. Browser Privacy Signals
Some browsers and devices provide privacy preference mechanisms or signals.
The way these signals interact with websites may depend on:
* Applicable law
* Browser implementation
* Website configuration
* Consent-management tools
* Third-party technologies
Where we are legally required and technically able to recognize an applicable privacy preference signal, we will handle it in accordance with relevant legal requirements.
## 20. Children's Privacy
Zenvarel™ is intended for general adult shopping and household purchasing purposes.
We do not knowingly seek to collect personal information directly from children under the age of 13.
If you believe a child has provided personal information to us without appropriate authorization, please contact:
**[service@zenvarel.com](mailto:service@zenvarel.com)**
We will review the request and take appropriate action where required.
## 21. Marketing Emails
Customers may receive transactional emails necessary to complete or support a purchase, such as:
* Order confirmations
* Shipping updates
* Customer service communications
* Return or refund notices
Where you separately choose to receive promotional communications, we may also send information about:
* New products
* Offers
* Promotions
* Brand updates
Promotional email recipients may unsubscribe using the unsubscribe option included in applicable marketing messages.
Unsubscribing from promotional communications does not prevent us from sending necessary order-related or customer-service communications.
## 22. Data Breach Response
If a security incident involving personal information occurs, we will investigate the situation and take reasonable measures appropriate to the nature of the incident.
Where applicable law requires notification to affected individuals or authorities, we will provide such notice within the period and in the manner required by applicable law.
## 23. International Data Processing
Because Zenvarel™ serves customers internationally and uses global service providers, personal information may be processed in countries other than the country where you live.
For example, information may be processed by:
* Shopify
* Payment providers
* Fulfillment partners
* Shipping providers
* Analytics services
* Advertising providers
* Customer service systems
Applicable privacy and data-protection standards may differ between countries.
Where required, we take reasonable steps to work with service providers and processing arrangements appropriate to our operations.
## 24. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in:
* Our website
* Business practices
* Technology
* Service providers
* Legal or regulatory requirements
When this Privacy Policy is updated, the revised version will be posted on this page and the **Last Updated** date will be changed.
We recommend reviewing this page periodically.
## 25. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or need information about how Zenvarel™ handles personal information, please contact us.
**Brand:** Zenvarel™
**Legal Company Name:**
Hangzhou Xingsuo Technology Co., Ltd.
**Business Address:**
Room B433, Room 210, Building 8, Xixi Bafang City,
Wuchang Subdistrict, Yuhang District,
Hangzhou, Zhejiang Province, China
**Customer Support Email:**
[service@zenvarel.com](mailto:service@zenvarel.com)
**Phone:**
+86 18057113927
**Customer Support Hours:**
Monday – Friday
9:00 AM – 6:00 PM
For privacy-related inquiries, please use the subject line **“Privacy Request”** where possible so that your request can be identified and reviewed efficiently.